Why do your plethora of plans have to be so complicated? I have the family plan. Just my teenager and me. He has unlimited texting, I have nothing right now because I don't know how to use my phone for anything besides dialing and answering. So, to lure me into upgrading my ghetto, but perfectly usable phone, you enticed me with the iphone hoopla and not only expect me to pay the cheaper $199 price, but you don't have them in stock, so I have to order it, wait my one month AND decide on a plan, because an iphone is a smart phone, so the options are different. If we go with a family plan, then it doesn't make sense for me to have an iphone unless we all have iphones. However, with the unlimited stuff plan, it doesn't come with texting, so you have unlimited except for texting. Teenagers are all about texting. My other option is to get the family plan for more than my contract price, AND pay an extra $30 per month for the iphone. Your rep. tells me to feel free to change characters, but where am I supposed to go? Dead zones are not the problem. It's all these darn options!